Difficult Conversations Webinar - September

Free Webinar: The Conversations That Shape Your Future

Most people know they need to have difficult conversations, whether they're about performance, behaviour, expectations, relationships, promotion, salary, customers or important decisions. The challenge isn't knowing they need to happen. It's knowing how to approach them with confidence, clarity and control. In this free 45 minute webinar, Marty Laing introduces the principles behind effective difficult conversations, shares one of his practical communication models, and provides a high level introduction to the framework used in his workshops. You'll leave with a different way of thinking about these conversations and practical ideas you can apply immediately.

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This is an interactive online webinar combining practical models, real workplace examples and simple frameworks that you can immediately apply to your own conversations. Rather than focusing on theory, the session draws on real experiences from leaders, professionals and teams, giving you practical insights you can use whether your next conversation is with a colleague, customer, or manager.

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You'll discover why difficult conversations feel difficult in the first place, the hidden cost of avoiding them, and how to approach them with greater confidence. Marty will introduce a practical model that helps you balance clarity with empathy, explain the principles behind his difficult conversations framework, and share techniques that help create alignment without creating unnecessary conflict.

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This webinar is designed for anyone who wants to communicate more effectively when the conversation matters. Whether you're leading a team, managing performance, speaking with customers, preparing for a promotion, negotiating expectations, or simply avoiding a conversation you know you need to have, you'll gain practical insights that will help you approach it with greater confidence and control.