Difficult Conversations Masterclass - June
One-day workshop for leaders who need to have the conversations that matter most.
In the workplace, everyone faces moments that test their courage, empathy, clarity, and integrity; when performance dips, behaviour crosses the line, or a tough message needs to be delivered. Avoiding these conversations comes at a cost: lower trust, reduced performance, and lingering tension.
How You'll Learn
Through a mix of short theory bursts, live demonstrations, and hands-on role-play practise, you’ll:
- Understand the models and framework designed to support your conversations.
- Practise with the real issues and situations you’re navigating right now and using focused scenarios that reinforce each concept.
- Receive structured peer feedback to refine your clarity, tone, and presence.
- Leave with a personalised action plan and renewed confidence to lead difficult conversations that build trust and momentum.
What You'll Learn
Core frameworks for planning and leading difficult conversations with clarity, courage, and purpose.
Skills to balance empathy, courage, and clarity - saying what needs to be said while keeping people engaged and respected.
Ways to adapt your approach for different audiences - direct reports, peers, senior leaders, clients, or external partners.
Practical language and tools for feedback, behavioural issues, performance discussions, sensitive topics and much more.
Strategies for high-stakes situations - including change, conflict, wellbeing, and organisational values.
Who Should Attend
Leaders, managers, and professionals who want to strengthen their ability to have honest, productive conversations - clear in purpose, courageous in delivery, empathetic in tone, and grounded in integrity - whether with team members, peers, executives, or stakeholders.